Terms & Conditions

Terms and Conditions

Welcome to Brand11! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read them carefully before engaging with our services.

1. Scope of Services:

Brand11 provides end-to-end ecommerce enablement services, including but not limited to D2C marketing, customer acquisition cost (CAC) reduction, Returns and RTO optimization, customer retention strategies, and brand building.
Our services are tailored to support your brand’s growth on social media and marketplaces through a holistic approach.

2. Client Responsibilities:

Provide accurate and complete information required for us to deliver the agreed-upon services.
Ensure timely access to necessary resources, approvals, and feedback.
Adhere to all applicable laws and regulations in your business operations.

3. Payment Terms:

Payment terms are outlined in the service agreement and must be adhered to.
Non-payment or delayed payment may result in the suspension or termination of services.
All payments are non-refundable except as specified in our Refund Policy.

4. Performance and Results:

While Brand11 strives to deliver measurable improvements in your brand’s performance, results may vary based on factors beyond our control.
Success depends on the collaborative effort and adherence to the strategies and plans developed by Brand11.

5. Refund Policy:

Refunds are assessed based on the performance outcomes as outlined in the service agreement.
Requests for refunds must be submitted in writing to hello@brand11.in and will be reviewed within 7 business days.

6. Confidentiality:

Both parties agree to maintain the confidentiality of proprietary or sensitive information exchanged during the course of service engagement.
Information shared shall only be used for the purpose of fulfilling the service agreement.

7. Intellectual Property:

Any content, strategy, or material developed by Brand11 remains the intellectual property of Brand11 unless otherwise agreed in writing.
The client is granted a non-exclusive license to use such materials solely for the purpose of executing the agreed-upon strategies.

8. Termination of Agreement:

Either party may terminate the service agreement with prior notice as specified in the contract.
In the event of termination, the client is liable to settle any outstanding payments for services rendered up to the termination date.

9. Limitation of Liability:

Brand11 is not liable for indirect, incidental, or consequential damages arising from the use of our services.
Our liability is limited to the total fees paid by the client for the specific service that caused the claim.

10. Governing Law:

These Terms are governed by and construed in accordance with the laws of India.
Any disputes arising under these Terms shall be resolved in the courts of Bengaluru, Karnataka

11. Amendments:

Brand11 reserves the right to update or modify these Terms at any time. Clients will be notified of significant changes.