Cancellation & Refund Policy

At Brand11, we are committed to delivering high-quality services that align with your business goals. However, we understand that situations may arise where refunds are requested. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. Refund Eligibility:

Refunds are only considered for services explicitly outlined in the signed agreement.
Refund requests must be based on measurable underperformance against agreed-upon deliverables.

2. Refund Request Process:

Refund requests must be submitted in writing to hello@brand11.in.
Include the reason for the refund request, supporting evidence, and any relevant documentation.
Requests will be reviewed within 7 business days of receipt.

3. Assessment and Approval:

Refunds are evaluated based on:
- The terms specified in the service agreement.
- Efforts made by Brand11 to fulfill the agreement.
- Circumstances beyond Brand11's control that may have affected performance.
Partial refunds may be granted if services have been partially delivered.

4. Non-Refundable Cases:

Payments made for consultations, audits, or initial planning sessions.
Services already rendered and approved by the client.
Delays or disruptions caused by the client, including lack of timely communication or resources.

5. Refund Method:

Approved refunds will be processed within 10 business days.
Refunds will be issued via the original payment method unless otherwise agreed upon.

6. Changes to the Refund Policy:

Brand11 reserves the right to modify this Refund Policy at any time. Clients will be notified of significant changes.